FAQs

How do I get support for Online River Software programs?

Email support@onlineriversoftware.com   There is no charge for email support.

Can I pay for phone support?

Yes. Phone support is available Monday through Friday during regular business hours, Eastern Standard Time in the USA.  Call 203-801-5900 and ask for our Phone Support Packages. You are not charged for any hold time but only for contact minutes with support staff.

How do I get support for installation of equipment?

Email support@onlineriver.com  Call 203-801-5900 during regular business hours, Monday through Friday, 9am - 5pm Eastern Standard Time in the USA.

We may connect you with factory or manufacturer technical support teams to better serve you.

My product(s) may be under manufacturer warranty. How do I get support during that time period or if the warranty is expired?

Email support@onlineriver.com  Call 203-801-5900 during regular business hours, Monday through Friday, 9am - 5pm Eastern Standard Time in the USA.

We will connect you with factory or manufacturer support to determine what support can be offered to you at that time, including possible replacement of parts if under warranty.

How do I get support for software that is not manufactured or developed by Online River?

Email support@onlineriver.com  Call 203-801-5900 during regular business hours, Monday through Friday, 9am - 5pm Eastern Standard Time in the USA.

We will connect you with factory or manufacturer support if there are questions we cannot answer directly.